返品ポリシー
Returns & Exchanges
Changed your mind? We want returns to be straightforward. Eligible online purchases can be returned within 28 days of receipt for a refund, an eligible exchange or store credit.
Items may be tried on but should be unworn, unwashed and returned with tags attached and, where reasonably possible, in their original packaging. Unless your item is faulty/incorrect or we have agreed otherwise, return postage is your responsibility.
Return eligible items within 28 days of receipt.
Unworn, unwashed and with tags attached.
Refund, eligible exchange or e-wallet credit.
Send items back on a tracked, insured service.
How to Return
You don't need our permission before sending an item back — but if you have any questions first, our team is happy to help.
Prepare Your Item
Check your item meets the return conditions, and include the returns form provided with your order — a typed or handwritten note with your order details works too.
Pack It Securely
Use suitable packaging so the item is protected in transit and arrives back with us in its original condition.
Send It Back
Post it to the address below using a tracked service, and keep your proof of postage. The item is your responsibility until it safely reaches us.
Unit 4 Magic House
Streakes Field Road
London NW2 7GD
United Kingdom
Return Eligibility
Items are generally eligible when:
- Returned within 28 days of the date you received your order
- Unworn, unwashed and undamaged
- All tags still attached
- Returned, where reasonably possible, in the original packaging
Your return options:
- Refund to your original payment method
- Exchange for a product of equal value, subject to stock
- Credit to your e-wallet to spend later
Items That May Not Be Eligible
- Items that are damaged, worn or show signs of use
- Items that have shrunk through improper washing — see our care guide
- Items with tags removed or torn
- Custom-made, made-to-order or personalised items
- Underwear, for hygiene reasons, once opened or unsealed
Important: these exclusions do not affect your rights where goods are faulty, not as described or otherwise protected by law.
Refunds, Exchanges & Store Credit
Refunds
Refunds may take up to a week to process once your return reaches us. After processing, your bank or payment provider may take additional time to show the refund. Refunds exclude the cost you paid to send the return back to us.
Exchanges
Exchanges are available for products of equal value based on the original purchase price, subject to availability. Note your preferred replacement on your returns form.
Store Credit
Prefer to decide later? We can credit the value of your return to your e-wallet as an alternative to a refund or exchange.
Faulty or Incorrect Item?
If you believe your item is faulty, damaged on arrival or different from what you ordered, please contact Customer Care before returning it so we can help with the correct next step.
Common Questions
How long do I have to return an item?
You have 28 days from the date you receive your order to return eligible items for a refund, exchange or e-wallet credit.
Do I need to contact you before returning?
No — you don't need permission to send an item back. If you have any questions first, email enquiry@claudioluglishirts.com, call 0208 450 1274 or message us on WhatsApp.
Do I have to pay return postage?
Unless your item is faulty or we have agreed otherwise, you are responsible for the cost of sending your return back to us. We recommend a tracked, insured service.
When will I receive my refund?
Refunds may take up to a week to process once we receive your returned item. Your bank or payment provider may take additional time to show the refund.
Can I exchange an item?
Yes — exchanges are available for products of equal value based on the original purchase price, subject to stock. Tell us your preferred replacement on your returns form.
What if my item is faulty or incorrect?
Contact Customer Care before returning it so we can help with the correct next step. Faulty and misdescribed goods are covered by your statutory rights, separate from this goodwill policy.
Your Statutory Rights
This returns policy is offered in addition to, and does not affect, your statutory rights. For the complete policy wording, read our full returns policy document or our Terms & Conditions.
Need Help With a Return?
Our London team is available Monday to Friday, 9:30am to 4:30pm GMT.