best Practice
Provide a phone number and email address at checkout for delivery updates and instructions.
DPD will contact you when your driver is on their way. You can provide special instructions (e.g., leave with a neighbor) if you're not home. Avoid giving DPD complex instructions after your order is processed, as this may hinder delivery assistance.
Returns:
You're responsible for return shipping costs (tracked & signed). We don't provide pre-paid return labels. We're not liable for loss or damage during delivery or return.
We understand £8 for domestic delivery may seem a little high, so we want to be fully transparent.
- We use DPD’s fully tracked next-day delivery service to make sure your order arrives quickly, safely and with real-time tracking.
- DPD charges us this exact rate – we do not make any profit from delivery.
- For orders over £150, we cover this cost entirely and offer the service free of charge as a thank you for shopping with us.
We choose DPD because of their reliability, speed and quality of service, which helps ensure your order containing luxury goods arrives in perfect condition and on time.
TRACK MY PARCEL
All Items are tracked and 10 digit tracking codes are provided to you via email when your parcel is dispatched. Have this at hand when tracking your delivery via DPD.
