Simple and Hassle-Free Returns and exchanges
At Claudio Lugli, we want you to love your purchase, but we understand that sometimes things don't work out. That's why we offer a straightforward returns and exchange policy for all products purchased through our website.
Eligibility for Returns:
- You have 28 days from the date you receive your order to return it for a refund or exchange.
- The product must be unworn, undamaged, and in its original condition with all tags attached and in the original packaging.
- Refunds will exclude any return shipping costs.
- Exchanges are available for products of equal value based on the original purchase price.
- We also offer credit in your e-wallet as an alternative to refunds or exchanges.
We do not accept returns on
- Products that are damaged, worn, or show signs of use.
- Products that have shrunk due to improper washing—please see our Washing Guidelines.
- Products with tags removed or ripped.
- Custom-made, made-to-order, or personalized items.
- Products that cannot be returned due to hygiene reasons.
How to Return
- Contact Us: Before sending anything back, reach out on email enquiry@claudioluglishirts.com or call us on 0208 450 1274.
- Package Carefully: Ensuring it’s in its original condition. Include the Returns Form provided with your order (Typed/Handwritten Note will suffice).
- Ship Your Return: Send the package using a tracked and insured service (recommended) to:
- Return Address:
Unit 17 NCR Business Centre,
Great Central Way,
London NW10 0AB,
Additional Notes
- Refund Processing: Refunds may take up to a week to process once we receive your returned item.
- Return Shipping Costs: You are responsible for the return shipping costs.
- Shipping Responsibility: You are responsible for ensuring the item reaches us safely.
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- DPD Deliveries: We use DPD for deliveries and recommend avoiding special instructions that may complicate delivery (e.g., delivery to a local pickup store). DPD will make three attempts to deliver your parcel before returning it to us.
- Statutory Rights: This returns policy does not affect your statutory rights. If you have any further questions or concerns, feel free to contact us via email at enquiry@claudioluglishirts.com or call us on 0208 450 1274.