• You have 28 days from the date you receive your order to return it for a refund or exchange. (Xmas presents can be returned up to Jan 15th)
• The product must be unworn, undamaged, and in its original condition with all tags attached and in the original packaging.
• Refunds will exclude any return shipping costs.
• Exchanges are available for products of equal value based on the original purchase price.
• We also offer credit in your e-wallet as an alternative to refunds or exchanges.

• Products that are damaged, worn, or show signs of use.
• Products that have shrunk due to improper washing—please see our Washing Guidelines.
• Products with tags removed or ripped.
• Custom-made, made-to-order, or personalized items.
• Products that cannot be returned due to hygiene reasons.

1. Contact Us: Before sending anything back, reach out on email enquiry@claudioluglishirts.com or call us on 0208 450 1274.
2. Package Carefully: Ensuring it’s in its original condition. Include the Returns Form provided with your order (Typed/Handwritten Note will suffice).
3. Ship Your Return: Send the package using a tracked and insured service (recommended) to:
4. Return Address:
   Unit 17 NCR Business Centre,
   Great Central Way,
   London NW10 0AB,
   

• Refund Processing: Refunds may take up to a week to process once we receive your returned item.
• Return Shipping Costs: You are responsible for the return shipping costs.
• Shipping Responsibility: You are responsible for ensuring the item reaches us safely.

.

• DPD Deliveries: We use DPD for deliveries and recommend avoiding special instructions that may complicate delivery (e.g., delivery to a local pickup store). DPD will make three attempts to deliver your parcel before returning it to us.
• Statutory Rights: This returns policy does not affect your statutory rights. If you have any further questions or concerns, feel free to contact us via email at enquiry@claudioluglishirts.com or call us on 0208 450 1274.