WEBSITE TERMS AND CONDITIONS OF SUPPLY

1. Overview of These Terms

1.1 Purpose: These terms, together with our Privacy Policy, Terms of Use, and Acceptable Use Policy, provide information about us and the legal terms under which we supply products from our website, www.claudioluglishirts.com.

1.2 Importance: These terms apply to any contract between us for the supply of products. Please read them carefully before placing an order. If you do not accept these terms, you will not be able to order products from our site.

1.3 Record Keeping: You should print or save a copy of these terms for future reference.

1.4 Language: These terms, and any contract between us, are only available in English.

2. About Us and How to Contact Us

2.1 Who We Are: We are Claudio Lugli Womenswear Limited, a company registered in England and Wales (Company Registration Number: 10455062). Our registered office is at Unit 4 Magic House, Streakesfield Road, London, NW2 7GD. VAT Number: GB260302844.

2.2 Contact Information:

• For Consumers: Contact us via phone at 0208 450 1274, email at info@claudioluglishirts.com, or by mail at Unit 4 Magic House, Streakesfield Road, London, NW2 7GD.
• For Businesses: Contact us via the same channels. For formal notices, see Clause 16.

2.3 Our Communication with You: We will contact you by phone, email, or postal address provided in your order.

2.4 Definition of "Writing": References to "writing" or "written" include emails.

3. Our Contract with You

3.1 Order Process: Our shopping pages guide you through the steps to place an order. You can review and amend your order before submission.

3.2 Telephone Orders: Orders can also be placed by phone at 0208 450 1274.

3.3 Order Acceptance: After placing an order, you will receive an acknowledgment email. The contract is formed when we confirm the dispatch of your products via email.

3.4 Order Rejection: If we are unable to accept your order (e.g., due to stock issues or errors), we will inform you in writing and refund any charges.

3.5 Order Number: We will provide you with an order number upon acceptance, which should be referenced in communications about your order.

3.6 Where We Sell: We deliver to the UK and internationally, as listed on our delivery page. Note that international orders may incur additional duties and taxes.

3.7 Legal Compliance: You must comply with all applicable laws and regulations of the country where the products are delivered.

3.8 Age Restrictions: Consumers must be at least 18 years old to purchase products from our site. Age-restricted products will not be sold to underage individuals.

3.9 Authority for Businesses: If you are a business, you confirm that you have authority to bind the business when purchasing products.

3.10 Entire Agreement: These Terms, along with our Privacy Policy, Terms of Use, and Acceptable Use Policy, constitute the entire agreement between us and supersede any prior agreements.

4. Our Products

4.1 Product Variations: Products may vary slightly from their images on our website. Colors and measurements are approximate.

4.2 Packaging: Product packaging may differ from images shown on our website.

4.3 Accuracy of Measurements: If products are made to your measurements, you are responsible for ensuring accuracy.

5. Your Rights to Make Changes

If you wish to make changes to your order, please contact us. We will inform you if changes are possible and any impact on pricing or delivery.

6. Our Rights to Make Changes

6.1 Amendments to Terms: We may update these terms occasionally. The terms in effect at the time of your order will apply.

6.2 Minor Changes: We may make minor adjustments to reflect changes in laws or technical requirements.

6.3 Significant Changes: For more significant changes, we will notify you, and you may cancel the contract if you disagree with the changes.

7. Providing the Products

7.1 Delivery Costs: Delivery costs will be displayed during the checkout process.

7.2 Delivery Timing: We aim to deliver products as soon as possible, within 30 days of order acceptance, unless otherwise agreed.

7.3 Delays Outside Our Control: We are not responsible for delays caused by events outside our control. If delays occur, we will notify you, and you may cancel the contract for a refund if the delay is substantial.

7.4 Collection by You: You may collect products from our premises during normal business hours.

7.5 Missed Delivery: If no one is available to receive the delivery, we will provide instructions for re-delivery or collection.

7.6 Failure to Re-arrange Delivery: If you do not collect or re-arrange delivery, we may charge storage costs and further delivery fees. We may end the contract if we cannot contact you.

8. Your Rights to End the Contract

8.1 Ending the Contract: You may end the contract depending on what you have bought, whether there is a problem, and when you decide to end it.

8.2 Reasons for Ending the Contract: You may end the contract if:

• We have made changes to the product or terms that you do not agree with.
• There is an error in the price or description.
• Delivery is significantly delayed.
• We have done something wrong.

8.3 Consumer Contracts Regulations 2013: You have a right to change your mind within 14 days for most products bought online, with a refund available.

8.4 Our Goodwill Guarantee: We offer a 28-day period to change your mind, which is more generous than the legal 14-day period.

8.5 Exceptions to Changing Your Mind: You cannot change your mind for:

• Custom-made or personalized products.
• Perishable items.
• Sealed products unsealed after delivery.

8.6 Time to Change Your Mind: You have 28 days from receiving the goods to change your mind.

8.7 Ending the Contract Without Fault: If you end the contract without fault, we may deduct compensation for costs incurred.

9. How to End the Contract

9.1 Contacting Us: To end the contract, contact us by phone (0208 450 1274) or email (info@claudioluglishirts.com).

9.2 Returning Products: If products have been dispatched, return them to us. Contact us for a return label or to arrange collection.

9.3 Refunds: We will refund you for products returned, including delivery costs, unless deductions apply.

9.4 Deductions from Refunds: We may reduce the refund for any damage caused by handling the products.

9.5 Refund Timing: Refunds will be processed within 14 days of receiving the returned products or proof of return.

10. Our Rights to End the Contract

10.1 Reasons for Ending the Contract: We may end the contract if you break it, such as failing to make payments or provide necessary information.

10.2 Compensation for Breaking the Contract: We may deduct reasonable compensation for costs incurred due to your breach of the contract.

10.3 Product Withdrawal: We may withdraw a product from sale and will notify you with at least 14 days' notice, offering a refund for any unprovided products.

11. If There Is a Problem with the Product

11.1 Contact Us: For any product issues, contact our customer service team at 0208 450 1274 or info@claudioluglishirts.com.

11.2 Legal Rights: Consumers have legal rights regarding faulty or misdescribed products, as outlined in the Consumer Rights Act 2015.

11.3 Business Customers: Business customers have specific warranties for products, with conditions for compliance outlined.

12. Price and Payment

12.1 Product Pricing: Prices include VAT and are displayed during the order process. Delivery charges are additional.

12.2 VAT Adjustments: We will adjust VAT charges if the rate changes between your order and delivery.

12.3 Pricing Errors: If a product is incorrectly priced, we will contact you before accepting the order. If the price is clearly incorrect, we may cancel the order and refund you.

12.4 Payment: We accept debit cards, credit cards, and PayPal. Payment is required before dispatch.

12.5 Late Payments: Late payments may incur interest charges at 4% above the Bank of England’s base rate.

13. Our Responsibility for Loss or Damage (For Consumers)

13.1 Foreseeable Losses: We are responsible for foreseeable loss or damage caused by our breach of contract.

13.2 Exclusions: We do not exclude liability where it is unlawful to do so, such as for personal injury or fraud.

13.3 Business Use: We are not liable for business losses.

14. Our Liability (For Businesses)

14.1 Internal Use Only: Products are supplied for internal business use only, not for resale.

14.2 Exclusions and Limitations: Our liability for business customers is limited to the price of the products and excludes indirect or consequential losses.

15. How We Use Your Personal Information

15.1 Usage: We use your personal information to supply products, process payments, and inform you of similar products (if you consent).

15.2 Credit Reference: Personal information may be shared with credit reference agencies if we extend credit.

15.3 Third-Party Sharing: We will only share your personal information where required by law.

16. Communications Between Us (For Businesses)

16.1 Notices: Notices must be in writing and delivered personally, by post, or by email.

16.2 Deemed Receipt: Notices are deemed received based on the method of delivery (e.g., next working day for email).

16.3 Proof of Service: Proof of service requires evidence of proper addressing, stamping, and posting.

17. Other Important Terms

17.1 Transfer of Agreement: We may transfer our rights and obligations under these terms to another organization with notice to you.

17.2 Transfer of Your Rights: You may only transfer your rights under these terms with our written consent.

17.3 Third-Party Rights: No third party has rights under this contract.

17.4 Severability: If a court finds any part of this contract illegal, the remaining parts will continue in force.

17.5 Enforcement Delay: Delays in enforcement do not waive our right to enforce the contract later.

17.6 Governing Law (For Consumers): These terms are governed by English law, and legal proceedings can be brought in English, Scottish, or Northern Irish courts.

17.7 Governing Law (For Businesses): Business contracts are governed by English law, and disputes will be resolved in English courts.

 

18. Mobile Terms of Service 

Last updated: Aug. 24, 2024

The Claudio Lugli mobile message service (the "Service") is operated by Claudio Lugli (“Claudio Lugli”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Claudio Lugli’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Claudio Lugli through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Claudio Lugli. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to SHOPCLAUDIO or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Claudio Lugli mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to SHOPCLAUDIO or email ENQUIRY@claudioluglishirts.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.