Absolutely! We proudly ship Claudio Lugli's exquisite collections worldwide using DPD's reliable tracked service. No matter where you are, you can experience the luxury of our garments delivered right to your doorstep.

Our shirts are designed to fit true to size. We recommend checking our size guide for specific measurements to ensure the best fit.

We offer secure and convenient payment options to make your shopping experience seamless. You can choose to pay:

• Online: We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as PayPal and Apple Pay.
• Over the phone: If you prefer a more personal touch, feel free to call us during office hours, and we'll gladly process your payment securely over the phone.

Rest assured, all transactions are encrypted and handled with the utmost care to protect your financial information.

Once your order is shipped, you'll receive a confirmation email containing a 10-digit tracking number. Use this number to track your parcel's journey on the DPD website by clicking here.

For the smoothest delivery experience, please provide a phone number during checkout. DPD will notify you when your driver is en route, allowing you to give special delivery instructions if needed.

We offer a hassle-free 28-day return policy. To be eligible, items must be unworn, undamaged, and in their original condition with all tags attached. You can choose a full refund (excluding return shipping costs), an exchange for an item of equal value, or store credit.

Please note that we cannot accept returns on damaged, worn, or altered items, custom-made products, or items that cannot be returned due to hygiene reasons.

For detailed instructions and to initiate a return, please contact our Customer Care team. Remember, you are responsible for the safe return of the items.

Your statutory rights under the Consumer Contracts Regulations 2013 are not affected.

Your item may be out of stock, arriving from a different warehouse or coming to you in a separate parcel. Please give us a call or 0208 450 1274 or email us on enquiry@claudioluglishirts.com and we can discuss further.

Yes, you can cancel or amend your order by logging into your account or calling us on 020 8450 1274 during office hours.

If you've received a faulty item, please reach out to us as soon as possible. You can either call us at 0208 450 1274 or email us at enquiry@claudioluglishirts.com. It's essential to provide us with images clearly showing the fault, and please try to check the item before wearing it.

To expedite the process, have the following information ready when you contact us:

1. Your order number
2. The unique item number and name of the faulty item
3. A detailed description of the fault, along with the images

We'll work with you to resolve the issue promptly and ensure your satisfaction.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. We will issue a full refund for the items purchased and the cost of standard delivery (if you paid for shipping).  

Please note: While the core 14-day cancellation right remains unchanged, the UK government has passed the Digital Markets, Competition and Consumers Act 2024, which may introduce additional consumer protections in the future. We are committed to complying with all applicable laws and regulations to ensure your rights are protected.

To cancel your order: You can notify us of your cancellation within 14 days of receiving your order by:
Email: enquiry@claudioluglishirts.com or call 0208 450 1274

Completing the Withdrawal Form: You can find the Withdrawal Form attached to your order confirmation email.
You can also inform us through any other clear statement indicating your decision to cancel.

Once you've informed us of your cancellation, you have 14 days to return the items.Unworn and original condition:
Package the items securely to prevent damage during transit.
You are responsible for the cost of return shipping unless the item is faulty or not as described.

Important Notes:

Refunds: We'll process your refund promptly upon receiving the returned items, including the cost of standard delivery (if applicable).

Inspection: Returned items will be inspected upon receipt.

Unsuitable condition: We may not be able to issue a refund if items are returned in an unsuitable condition.

We strive to process all cancellations and refunds as quickly as possible. If you have any questions or concerns, please don't hesitate to contact us.

Disclaimer: This information is based on our current understanding of UK consumer rights laws. Please be aware that the Digital Markets, Competition and Consumers Act 2024 may introduce further changes in the future. We recommend staying informed about any updates to consumer protection legislation.

Yes, you can cancel your gift voucher order within 30 minutes of purchase.

If it's been longer than 30 minutes and the voucher hasn't been used or linked to an account, please contact our Customer Care Team. We can cancel it for you, or correct the email address if there was a mistake.

Yes, absolutely! We appreciate your loyalty and want to reward you for it. Our loyalty program allows you to earn points with every purchase, which you can then redeem for exclusive discounts on future orders. Simply sign up on our website to start earning points and enjoying the benefits today.