Claudio Lugli Customer Care
How can we help?
Whether you need help with an order, sizing, delivery, returns or a private showroom visit, our London team is here to help.
Monday to Friday, 9:30am to 4:30pm GMT
WhatsApp us
Best for quick questions
Sizing, product questions and general assistance.
Start a WhatsApp chat →
Call the London team
Best for immediate assistance
Prefer to speak? Our team can also help with telephone orders and general customer enquiries.
Call +44 (0)20 8450 1274 →
Email us
Best for detailed enquiries
Ideal for queries that require order details, photographs or additional information.
Email customer care →
Send us a message
Tell us what you need help with and our team will direct your enquiry to the right person.
Visit us in London
The Claudio Lugli showroom
Discover the latest collections in person and enjoy a more personal way to shop Claudio Lugli at our London showroom.
Claudio LugliUnit 4 Magic House
Streakes Field Road
London NW2 7GD
United Kingdom
- Private parking
- Personal shopping
- Tailoring & fitting
- In-store collection
- Returns & exchanges
Before you get in touch
Where is my order?
Once your order ships you’ll receive an email with a 10-digit DPD tracking number to follow its journey. For delivery timings and options, see our Delivery Details.
How do I make a return?
We offer a 28-day return policy on unworn items with tags attached. Read the full process on our Returns Policy page, or contact our team to get started.
How do I find the right size?
Our shirts are a regular, tailored fit and true to size. Compare your measurements against our Size Guide, or ask us and we’ll help you choose.
Do I need an appointment to visit the showroom?
We welcome visits by appointment so we can give you our full attention and personal styling. Book a free private appointment and we’ll take care of the rest.