Terms & Conditions

The short version

This summary is for convenience only — the full terms below govern. See also our Returns Policy, Delivery Details and Privacy Policy.

1Overview of These Terms

1.1 Purpose: These terms, together with our Privacy Policy, Terms of Use, and Acceptable Use Policy, provide information about us and the legal terms under which we supply products from our website, www.claudioluglishirts.com.

1.2 Importance: These terms apply to any contract between us for the supply of products. Please read them carefully before placing an order. If you do not accept these terms, you will not be able to order products from our site.

1.3 Record Keeping: You should print or save a copy of these terms for future reference.

1.4 Language: These terms, and any contract between us, are only available in English.

2About Us and How to Contact Us

2.1 Who We Are: We are Claudio Lugli Sportswear (UK) Limited, a company registered in England and Wales (Company Registration Number: 04175880). Our registered office is at Lake House, Market Hill, Royston, Herts, SG8 9JN. VAT Number: GB260302844.

2.2 Contact Information:

• For Consumers: Contact us via phone at 0208 450 1274, email at enquiry@claudioluglishirts.com, or by mail at Unit 4 Magic House, Streakes Field Road, London, NW2 7GD.
• For Businesses: Contact us via the same channels. For formal notices, see Clause 16.

2.3 Our Communication with You: We will contact you by phone, email, or postal address provided in your order.

2.4 Definition of "Writing": References to "writing" or "written" include emails.

3Our Contract with You

3.1 Order Process: Our shopping pages guide you through the steps to place an order. You can review and amend your order before submission.

3.2 Telephone Orders: Orders can also be placed by phone at 0208 450 1274.

3.3 Order Acceptance: After placing an order, you will receive an acknowledgment email. The contract is formed when we confirm the dispatch of your products via email.

3.4 Order Rejection: If we are unable to accept your order (e.g., due to stock issues or errors), we will inform you in writing and refund any charges.

3.5 Order Number: We will provide you with an order number upon acceptance, which should be referenced in communications about your order.

3.6 Where We Sell: We deliver to the UK and internationally, as listed on our delivery page. Note that international orders may incur additional duties and taxes.

3.7 Legal Compliance: You must comply with all applicable laws and regulations of the country where the products are delivered.

3.8 Age Restrictions: Consumers must be at least 18 years old to purchase products from our site. Age-restricted products will not be sold to underage individuals.

3.9 Authority for Businesses: If you are a business, you confirm that you have authority to bind the business when purchasing products.

3.10 Entire Agreement: These Terms, along with our Privacy Policy, Terms of Use, and Acceptable Use Policy, constitute the entire agreement between us and supersede any prior agreements.

4Our Products

4.1 Product Variations: Products may vary slightly from their images on our website. Colors and measurements are approximate.

4.2 Packaging: Product packaging may differ from images shown on our website.

4.3 Accuracy of Measurements: If products are made to your measurements, you are responsible for ensuring accuracy.

5Your Rights to Make Changes

If you wish to make changes to your order, please contact us. We will inform you if changes are possible and any impact on pricing or delivery.

6Our Rights to Make Changes

6.1 Amendments to Terms: We may update these terms occasionally. The terms in effect at the time of your order will apply.

6.2 Minor Changes: We may make minor adjustments to reflect changes in laws or technical requirements.

6.3 Significant Changes: For more significant changes, we will notify you, and you may cancel the contract if you disagree with the changes.

7Providing the Products

7.1 Delivery Costs: Delivery costs will be displayed during the checkout process.

7.2 Delivery Timing: We aim to deliver products as soon as possible, within 30 days of order acceptance, unless otherwise agreed.

7.3 Delays Outside Our Control: We are not responsible for delays caused by events outside our control. If delays occur, we will notify you, and you may cancel the contract for a refund if the delay is substantial.

7.4 Collection by You: You may collect products from our premises during normal business hours.

7.5 Missed Delivery: If no one is available to receive the delivery, we will provide instructions for re-delivery or collection.

7.6 Failure to Re-arrange Delivery: If you do not collect or re-arrange delivery, we may charge storage costs and further delivery fees. We may end the contract if we cannot contact you.

8Your Rights to End the Contract

8.1 Ending the Contract: You may end the contract depending on what you have bought, whether there is a problem, and when you decide to end it.

8.2 Reasons for Ending the Contract: You may end the contract if:

• We have made changes to the product or terms that you do not agree with.
• There is an error in the price or description.
• Delivery is significantly delayed.
• We have done something wrong.

8.3 Consumer Contracts Regulations 2013: For most online goods purchases, consumers have 14 days after receiving the goods to tell us they wish to cancel, without giving a reason, followed by a further 14 days to send the goods back. Where one order arrives in separate deliveries, the applicable period normally runs from receipt of the last goods. A clear statement is sufficient; the optional form in our full returns policy is not mandatory.

8.5 Exceptions to Changing Your Mind: The statutory cancellation right has limited exceptions, including the following. These exceptions do not remove your faulty-goods rights:

• Goods made to your specifications or clearly personalised.
• Perishable goods.
• Genuinely sealed goods unsuitable for return for health protection or hygiene reasons, once unsealed after delivery.

A product being described only as made-to-order does not, by itself, establish a statutory exception. The additional goodwill offer has separate condition and product exclusions, explained in our Returns Policy.

8.6 Time to Change Your Mind: The 28-day received-by deadline in clause 8.4 applies to our additional goodwill offer, not to statutory cancellation. A statutory cancellation notified within the applicable 14-day period allows a further 14 days to send the goods back. We will honour any more favourable entitlement in the terms agreed when you ordered. See our Returns Policy for goodwill conditions and the separate statutory route.

8.7 Ending the Contract Without Fault: We do not charge a cancellation or restocking fee for exercising a statutory cancellation right. A lawful deduction for diminished value may apply only as explained in clause 9.4. Any promotional-gift adjustment must follow the applicable offer terms and your statutory rights, rather than an unspecified penalty.

9How to End the Contract

9.1 Contacting Us: To exercise a statutory cancellation right, tell us by a clear statement, for example by phone (020 8450 1274), email (enquiry@claudioluglishirts.com) or post to Claudio Lugli Customer Care, Unit 4 Magic House, Streakes Field Road, London NW2 7GD, United Kingdom. You do not need approval before an ordinary return. The optional cancellation form is available in our full returns policy.

9.2 Returning Products: Include the supplied returns form or a typed or handwritten note with your order details and preferred outcome. Send ordinary returns to Claudio Lugli Returns, Unit 4 Magic House, Streakes Field Road, London NW2 7GD, United Kingdom. For an ordinary change-of-mind return, you arrange and pay for return postage unless we have agreed otherwise. We do not provide a prepaid label as part of this ordinary-return service. We recommend tracked, insured postage and keeping proof of sending. For faulty, damaged-on-arrival, misdescribed or incorrect goods, contact Customer Care before posting so we can help arrange the appropriate route and cover return costs where required. Contacting us first is not a condition that removes your statutory rights. See our Returns Policy.

9.3 Refunds: We will refund you for products returned, including delivery costs, unless deductions apply. Refunds go to the original payment method unless you expressly agree otherwise. The statutory cancellation rules require reimbursement of at least the standard outbound delivery charge and do not generally require the extra cost of an upgraded service. This explanation does not reduce any more favourable refund entitlement in your order terms. Ordinary return postage is separate under clause 9.2. Exchanges are for an equal-value product based on the price originally paid, subject to stock; e-wallet credit is an optional alternative.

9.4 Deductions from Refunds: For statutory cancellation, we may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, as you reasonably would in a shop. A missing original package, creasing or removed tag does not automatically remove that right. The ordinary goodwill condition requirements are separate and do not limit faulty-goods rights.

9.5 Refund Timing: Refunds will be processed within 14 days of receiving the returned products or proof of return. Where both are available, the earlier date applies. For ordinary goodwill returns, processing may take up to one week after receipt, plus your payment provider's posting time. For a qualifying UK statutory cancellation, we refund without undue delay and no later than 14 days after receiving the returned goods or evidence of sending them back, whichever is earlier; if we have offered collection, the deadline is normally 14 days after cancellation notice. For a UK statutory rejection of faulty goods, we refund without undue delay and within 14 days of agreeing your entitlement. No refund fee applies. We preserve any stronger promise applicable to your order, including the existing EU withdrawal commitments.

10Our Rights to End the Contract

10.1 Reasons for Ending the Contract: We may end the contract if you break it, such as failing to make payments or provide necessary information.

10.2 Compensation for Breaking the Contract: We may deduct reasonable compensation for costs incurred due to your breach of the contract.

10.3 Product Withdrawal: We may withdraw a product from sale and will notify you with at least 14 days' notice, offering a refund for any unprovided products.

11If There Is a Problem with the Product

11.1 Contact Us: For any product issues, contact our customer service team at 0208 450 1274 or enquiry@claudioluglishirts.com.

11.2 Legal Rights: Consumers have legal rights regarding faulty or misdescribed products under the Consumer Rights Act 2015. Qualifying faulty goods normally have a 30-day short-term right to reject, with other remedies potentially available later. The goodwill 28-day deadline and ordinary condition or packaging rules do not restrict those rights. We bear return costs where required by law, including reasonable costs of returning goods you are entitled to reject. Contact Customer Care so we can help arrange the appropriate next step; this is not a requirement for prior approval of your legal rights.

11.3 Business Customers: Business customers have specific warranties for products, with conditions for compliance outlined.

12Price and Payment

12.1 Product Pricing: Prices include VAT and are displayed during the order process. Delivery charges are additional.

12.2 VAT Adjustments: We will adjust VAT charges if the rate changes between your order and delivery.

12.3 Pricing Errors: If a product is incorrectly priced, we will contact you before accepting the order. If the price is clearly incorrect, we may cancel the order and refund you.

12.4 Payment: We accept debit cards, credit cards, and PayPal. Payment is required before dispatch.

12.5 Late Payments: Late payments may incur interest charges at 4% above the Bank of England's base rate.

13Our Responsibility for Loss or Damage (For Consumers)

13.1 Foreseeable Losses: We are responsible for foreseeable loss or damage caused by our breach of contract.

13.2 Exclusions: We do not exclude liability where it is unlawful to do so, such as for personal injury or fraud.

13.3 Business Use: We are not liable for business losses.

14Our Liability (For Businesses)

14.1 Internal Use Only: Products are supplied for internal business use only, not for resale.

14.2 Exclusions and Limitations: Our liability for business customers is limited to the price of the products and excludes indirect or consequential losses.

15How We Use Your Personal Information

15.1 Usage: We use your personal information to supply products, process payments, and inform you of similar products (if you consent). Full details are in our Privacy Policy.

15.2 Credit Reference: Personal information may be shared with credit reference agencies if we extend credit.

15.3 Third-Party Sharing: We will only share your personal information where required by law or as described in our Privacy Policy.

16Communications Between Us (For Businesses)

16.1 Notices: Notices must be in writing and delivered personally, by post, or by email.

16.2 Deemed Receipt: Notices are deemed received based on the method of delivery (e.g., next working day for email).

16.3 Proof of Service: Proof of service requires evidence of proper addressing, stamping, and posting.

17Other Important Terms

17.1 Transfer of Agreement: We may transfer our rights and obligations under these terms to another organization with notice to you.

17.2 Transfer of Your Rights: You may only transfer your rights under these terms with our written consent.

17.3 Third-Party Rights: No third party has rights under this contract.

17.4 Severability: If a court finds any part of this contract illegal, the remaining parts will continue in force.

17.5 Enforcement Delay: Delays in enforcement do not waive our right to enforce the contract later.

17.6 Governing Law (For Consumers): These terms are governed by English law, and legal proceedings can be brought in English, Scottish, or Northern Irish courts.

17.7 Governing Law (For Businesses): Business contracts are governed by English law, and disputes will be resolved in English courts.

18Mobile Terms of Service

Last updated: Aug. 24, 2024

The Claudio Lugli mobile message service (the "Service") is operated by Claudio Lugli ("Claudio Lugli", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Claudio Lugli's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Claudio Lugli through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Claudio Lugli. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to SHOPCLAUDIO or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Claudio Lugli mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to SHOPCLAUDIO or email enquiry@claudioluglishirts.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.